Knowing Your Customer

It’s a must!
Customers expect that the sales person/representative has a thorough
understanding of the products, services and / or campaigns that
they represent


There is the opportunity to learn about the product/service/campaign
that you represent in the Product Training Session that you participated in.
However, there is also the opportunity to further extend your knowledge
and understanding of the industry you represent.

SalesTough | determined, resilient, relentlessly prepared, service-oriented

8 Fundamentals :
1. Let nothing interrupt your money hours (the hours in a salesday when you can talk with prospects & customers)
2. Start early and go long
3. Live a salesday schedule of calls first, paperwork last
4. Excite your prospects with strong opening statements that mean something
5. Close comfortably and confidently
6. Know everyone by networking more
7. Keep your personal problems to yourself during the salesday (especially when you're with prospects & customers)
8. Regularly evaluate your personal sales value

Sales Exit | Gain Your Money Hours

No money.
No timeline for implementation.
No perceived urgency, no need, or other pressing priorities.

Open-Ended Question | Powerful Sales Tools

Open-ended questions are one of the most important tools for those who sell (as long as you listen). They help you gather more information, qualify sales opportunities, and establish rapport, trust and credibility

A.V.P.R | Active Listening To Increase Your Sales

The best sales person always put themselves in customer's shoes.

The best sales person always be the best listener

Hearing is different from Listening

When you activelly listening your customer you will get what their needs and you can sell a benefit for them.

HOW ?

The Body Language Part 1

93% of communication registering is from 

Body Language And Tone Of Voice

Feel - Felt - Found | Objection Handling Model

One of the easiest objection handling models to learn and apply. The 3 simple steps remind the sales agent to;

1. Empathise with the customer letting them know that you understand how they FEEL
2. Re-assuring the customer that they aren’t the only person that has FELT that way about the topic product / presentation, etc
3. Educating the customer to inform them what evidence / research / data has FOUND to be correct